Terms and Conditions
1. General
Welcome to IzaboArtStudio. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before purchasing.
2. Personalized Products
Each mug is personalized according to the specifications provided by the customer. Therefore:
The images, text, or designs submitted must be your property or you have the necessary rights.
We do not accept returns or exchanges on personalized products, except in cases of production errors or damage during shipping.
3. Orders and Payments
All orders must be paid in full before processing.
Once payment is made, the order goes into production and cannot be modified or canceled.
We reserve the right to reject any order that contains offensive, illegal, or infringing content.
4. Production and Delivery Times
The standard production time is 3-4 business days after payment and design confirmation.
Delivery times may vary depending on location and shipping service.
We are not responsible for delays caused by third parties (courier companies).
5. Returns and Claims
If you receive a damaged or incorrect product, you must contact us within 24 hours of receiving the order, attaching photographs of the damage or error.
We will evaluate each case individually and offer a replacement or refund when appropriate.
6. Intellectual Property
All designs created by IzaboArtStudio are the exclusive property of our store and may not be used or reproduced without prior authorization.
7. Privacy
The personal data provided will be used only to process your order and will not be shared with third parties without your consent.
8. Modifications
We reserve the right to modify these terms and conditions at any time. The changes will take effect upon publication on our website.
9. Contact
For any questions, complaints, or comments, please contact us at izaboartstudio@gmail.com, admin@izaboartstudio.com, or +34 631 13 58 84.